Do you ship outside Malta?

We do not ship outside Malta & Gozo, however we might consider depending on your order. Please get in touch before placing any orders.

I have placed an order, what’s next?

You should be receiving an email with your order details. As soon as the order will be processed you will be receiving a notification on your email. We will get in touch with you before proceed with the delivery.

I have placed an order with incorrect details, what should I do?

Feel free to give us a call on the number provided further down below or send as an email on sales@collectionsandgifts.mt. Providing the order number will save us time looking for your order.

Is there a delivery fee on orders?

No, however buying items less than €20 might take longer to be delivered.

How long usually it takes till the order is delivered?

We do our best to deliver the order on the same day depending on the ordering time. Usually it is processed within 24 hours including weekends excluding public holidays.

Method of payments?

We accept cash in euros, Revolut and Paypal.

Can I order through phone or email?

Yes, we aslo accept orders over the phone or by email at sales@collectionsandgifts.mt

Do you accept returns?

Yes, we accept returns within 15 days. Returning items must be undamaged and with their original boxing.

How can I return an item?

Please give us a call or send us an email, we will coordinate and provide you a drop off for your item. A credit note without expiry date will be issued accordingly.

I have purchased an item with does not include warranty and needs replacement, what should I do?

If the item do not includes a warranty and purchase date is less than 30 days we will replace it for you. If the same item is out of stock, we will issue a credit note without an expiry date.

The item I want is currently marked out of stock, can I place an order?

Although items will be marked out of stock, we might still have in stock. Feel free to give us a call or send us an email to check for availability. If the item is out of stock, we can place an order for your. Pre-ordered items take around a week to arrive.

Do you have a physical address?

We are a home based Online shop registered in Malta.

 

Did not find an answer for your question? Please feel free to contact us.